Lash FAQs

Frequently asked questions about NOVALASH Eyelash Extensions

What are NOVALASH Eyelash Extensions?

Like hair extensions, NOVALASHeyelash extensions are a semi-permanent cosmetic process in which synthetic materials are applied to create a fuller, longer look. Aiming for an authentic, natural feel, NOVALASH eyelash extensions come in various lengths, curls and thicknesses, and can be worn during sleep, showering and swimming. NOVALASH eyelash extensions differ from “fake”, “false” or "strip"eyelashes in that a clients individual natural eyelashes are isolated and the NOALASH extensions are applied one by one, and can last for up tp 6 weeks.

How are NOVALASH Eyelash Extensions applied?

The procedure can take an average of 2 hours for a full set of extensions of roughly 30-80 lashes per eye. You will be lying down for the duration and clients often take this time to enjoy the rest as it can be quite a relaxing process. We recommend you wear comfortable clothes. Your technician will consult with you regarding the best choice in length, weight and curl to accommodate your natural lashes. Prim's priority is to take great care in maintaining the health and well-being of your natural lashes. 

Your lash technician will apply eye pads over your bottom lashes. The pads are 100% safe as they are specially designed to the contour of the eye to sit close to your eye. These pare to ensure that the lower lashes are not bonded to the upper lashes during the application of the NOVALASH eyelash extensions.

Once the pads are applied you will be asked to close your eyes and your eyelash technician will begin the application process in which he/she will isolate each single natural lash and apply a synthetic NOVALASH eyelash extension which has been dipped in a our exclusive, superior bonding agent. This step is repeated one by one avoiding all baby lashes which are not yet full grown (this is so your natural lashes are not harmed)

How long will a set of NOVALASH Eyelash Extensions Last and how often should I get touch ups?

Since eyelash extensions shed along with your natural lashes, clients are advised to have them refilled every 3-4 weeks depending on your hair growth cycle. The average cycle of a single natural eyelash is 60 to 90 days. Everyone’s experience will differ based on day to day activities but touchups will be required every 3-4 weeks depending on the individual preference and lash renewal cycle. 

We recommend you get a touch up/refill every 3-4 weeks. If you wait over 5 weeks some of your lashes will be missing and we will suggest you get a full set. Factors such as over exposure to water, steam or fondling your lashes can cause you to need a refill sooner. Because we cannot determine the lifestyle of the individual client or the many factors that may affect the life of the NOVALASH eyelash extensions such as environmental or choice of cosmetic and skin care products, once a client has received their NOVALASH application, we cannot guarantee the product or service. We will, however, make every reasonable effort to ensure our clients are completely satisfied with our products and services.

Can I apply mascara to NOVALASH Eyelash Extensions?

Mascara does not have to be worn with eyelash extensions because they give the illusion that you are wearing mascara. If you decide to wear mascara ONLY USE Water based mascara. We suggest NOVALASH mascara because it has been designed with the NOVALASH eyelash extension product and its longevity in mind. DO NOT USE any oil or water proof mascara. Mascara that is oil based can dissolve the bonding agent and shorten the life span of your extensions and cause them to fall out sooner.

Can I swim, shower, exercise, or visit a spa while wearing NOVALASH Eyelash Extensions?

Yes! Yes! Yes! Yes! We recommend that the first 12-24 hrs you reserve extreme caution with your eyelash extensions and do not apply water on or near the lashes.


Eyelash cancellation policy-

Your appointment time is valuable to Prim and we want to provide the best service possible at the time that is most convenient for you. In the event that you are not able to keep your appointment, we require 24 hour notice in order to avoid a cancellation fee.

  • Cancellations after 6:00pm the evening prior to your appointment will be charged $50.00
  • "No Shows" and perpetual cancellations will be charged the full service amount.

Scheduling an appointment isn an acknowledgement of these terms. Thank you.


Preparing for your NOVALASH Eyelash Extension Appointment-

Appointments are timed.  To make the most of your appointment we recommend that you arrive with your lashes clean and free of mascara, oil, and residual glues or adhesives from other  lash enhancement products.  The presence of these substances can adversely affect the ability for your new lash extensions to bond properly.  WE CANNNOT GUARANTEE THE LONGEVITY OF YOUR LASH EXTENSIONS IF THEY ARE NOT CLEAN WHEN YOU ARRIVE.  We will strive to remove these substances from your lashes if you arrive with them but we may not have the full appointment time to maximize the number of lash extensions we can apply.